Privacy Policy

Last updated: January 1, 2025

Overview

Burkes Sewer Service ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (burksewersrv.com) or use our plumbing services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for plumbing services
• Schedule appointments
• Request estimates or quotes
• Fill out forms on our website
• Subscribe to our newsletter or communications
• Provide feedback or testimonials

This information may include:

• Name and contact information (address, phone number, email)
• Property information and service details
• Payment information for services rendered
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our plumbing services
• Schedule appointments and communicate about service calls
• Process payments and maintain billing records
• Send service reminders and follow-up communications
• Respond to customer inquiries and provide customer support
• Improve our website and user experience
• Send promotional materials (with your consent)
• Comply with legal obligations and protect our business interests

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: We may disclose information when required by law, court order, or legal process
• Business Protection: We may share information to protect our rights, property, or safety, or that of our customers or others
• Business Transfers: Information may be transferred as part of any merger, sale, or transfer of company assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and customer information are typically maintained for business and legal purposes.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of promotional communications
• Request information about our data practices
• File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: