Refund Policy

Last updated: January 1, 2025

Our Satisfaction Guarantee

At Burkes Sewer Service, we stand behind the quality of our work and are committed to your complete satisfaction. This Refund Policy outlines our commitment to resolving any issues and explains the circumstances under which refunds may be provided.

Service Satisfaction Policy

Quality Assurance

We are committed to providing high-quality plumbing services that meet or exceed your expectations. If you are not satisfied with our work, please contact us within 48 hours of service completion so we can address your concerns promptly.

Resolution Process

1. Contact Us: Call us at (260) 786-3247 to discuss your concerns
2. Assessment: We'll schedule a time to evaluate the work performed
3. Corrective Action: We'll take appropriate steps to resolve the issue at no additional cost
4. Follow-up: We'll ensure you're satisfied with the resolution

Refund Eligibility

When Refunds May Be Provided

Full or partial refunds may be considered in the following situations:

• Work was not performed as agreed upon in the service contract
• Services were cancelled before work commenced (subject to cancellation terms)
• We were unable to complete the work due to our error or inability
• Parts or materials were defective and cannot be replaced under warranty
• Service quality falls significantly below professional standards despite corrective efforts

Refund Limitations

Refunds may not be available in the following circumstances:

• Work was completed satisfactorily but customer changed their mind
• Issues arise from pre-existing conditions not disclosed during initial assessment
• Problems result from customer's failure to follow maintenance recommendations
• Damage occurs due to normal wear and tear after service completion
• Customer interference prevented proper completion of work
• Emergency service calls where diagnostic fees apply

Service Call and Diagnostic Fees

Service Call Policy

• Service call fees are charged for diagnostic work and travel time
• Service call fees are typically applied toward the cost of repairs if work is authorized
• Service call fees are non-refundable if work is declined after diagnosis
• Emergency service call fees are non-refundable due to the premium nature of after-hours service

Diagnostic Work

• Time spent diagnosing problems is considered valuable service
• Diagnostic fees apply even if no additional work is performed
• We'll explain diagnostic findings and provide recommendations

Parts and Materials

Return Policy

• Parts and materials are generally non-returnable once installed
• Unused parts may be returned within 30 days if still in original packaging
• Custom-ordered parts and materials are non-returnable
• Defective parts will be replaced under manufacturer warranty when applicable

Warranty Coverage

• Parts defects are covered by manufacturer warranties
• We'll assist with warranty claims for defective parts
• Labor for warranty part replacement may be covered during our warranty period

Cancellation Policy

Before Service Begins

• Cancellations with 4+ hours notice: No charge
• Same-day cancellations: May incur service call fee
• No-shows: Subject to full service call fee

After Service Begins

• Work stopped by customer request: Payment required for work completed
• Time and materials used are non-refundable
• Remaining estimate balance may be refunded

Payment Disputes

Resolution Process

1. Contact our office to discuss billing concerns
2. Provide specific details about disputed charges
3. Allow us to review work performed and charges applied
4. Work together to reach a fair resolution

Good Faith Efforts

We believe in fair business practices and will make good faith efforts to resolve any legitimate disputes. Our goal is to maintain positive customer relationships while protecting the integrity of our business.

Refund Process

Timeline

• Refund requests will be processed within 5-10 business days of approval
• Refunds will be issued to the original payment method when possible
• Check refunds may take additional time for processing

Documentation

All refunds will be documented with:

• Reason for refund
• Amount refunded
• Date of refund processing
• Method of refund

Emergency Services

Emergency plumbing services have specific considerations:

• Emergency service calls incur premium pricing due to 24/7 availability
• Emergency call fees are non-refundable
• Work performed during emergency calls follows the same satisfaction guarantee
• Emergency work may require follow-up visits at regular rates

Commercial Services

Commercial accounts may have modified refund terms:

• Refund terms may be specified in service contracts
• Large projects may have milestone-based payment and refund schedules
• Business-to-business services may have different satisfaction timelines

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Customers will be bound by the policy in effect at the time services are rendered.

Contact Us

If you have questions about our Refund Policy or need to discuss a service concern, please contact us: